SHIPPING POLICY
At Fin And Earth we use the most sustainable options when packaging your order, so you can expect to receive absolutely no plastic packaging with your delivery!
Delivery options are as below:
- Standard delivery Royal Mail 48 Hr delivery from dispatch
- Next Day Royal Mail delivery from dispatch
- Next Day Local Bike Delivery (Only Hackney,London + 1.5mil)
Orders are dispatched Monday to Sunday
We try our best to get your orders out to you as soon as we can but if for any reason there are any delays, we will keep you notified!
Shop And Collect
How does it work?
Need to get a new refill bottle of shampoo? or simply run out of toothpaste and don't have time to stop and shop? Products in our store are also available to shop and reserve on our website. Simply click 'Collect from store' option at the check out and then pay for your order online. We will pack all your shopping in under 1 hour, and text you when it's ready so you can grab and go.
Is there a charge for this service?
There is absolutely no charge at all for our shop and collect service
If you have any questions or concerns regarding your order, please see Returns or Contact us and we will be happy to help!
REFUND POLICY
How can i return my purchase?
We hope that you will be happy with your purchase. If you feel unsatisfied with your purchase and wish to return an item, send an email to hello@finandearth.com with the following details:
- Your order number
- Name of the item you wish to return
- Reason for return
You will be responsible for your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost will be deducted from your refund.
Items can also be returned in our store within the 14 day return period.
Can i return sale items?
We can only refund regular priced items. Sale items can be exchanged
How can i exchange a purchase?
We only replace items if they are defective or damaged. If you need to exchange the same item, email us on hello@finandearth.com, or visit our store on 30 Shacklewell Lane, E8 2EZ and we will be happy to help.
